GROW YOUR BUSINESS WITH US. FASTER
We turn everyday marketing, sales and supply chain challenges into opportunities to differentiate, innovate and grow.
SELL MORE EFFECTIVELY
Brand awareness and key marketing strategies that are right for your business will help your business grow. When it’s time to nurture those leads we are with you all the way. We know that keeping customers on the happy path to purchase can be tricky. Luckily we love a challenge. Our experience in marketing, sales and presales support help bring verifiable leads to your business. We nurture and with our sales support can bring prospects to point of sale through to billing quickly and efficiently taking ownership of the full customer experience journey; from prospect to billing.
SUPPORT WITH INNOVATION
Using the latest innovation in technical support our unique approach will increase retention rates and reduce volume of costly technician call outs by up to 70%. Our remote technical screening and experience in churn reduction will ultimately save your business money, deliver exceptional customer experience and help to keep your customers with you
SOLVE WITH EFFICIENCY
We specialise in implementing processes, writing SOPs and managing vendors to deliver efficiencies throughout the supply chain.
We partner with experienced RMA and logistics experts to make your supply chain work harder for you while potentially reducing your carbon footprint.
MEET THE TEAM
Simon Joly, COO
20 years working in cable telco industry. Specialising in gaining efficiencies throughout the supply chain, fulfilment logistics and reducing outsourced labour costs.
Nicola Murphy, CMO
15 years working in cable telco specialising in customer value propositions, research, marketing, insight, customer lifecycle and customer experience management.
Ciaran McGowan, CEO
20 years providing 3rd party support to telco and utilities throughout Ireland and UK. Specialising in supplying field and backoffice workforce for improved business process flows.
WHAT GIVES SOLV THE EDGE?
Sometimes it takes fresh eyes to recognise efficiency opportunities. We partner with the most experienced RMA solutions provider with warehouses in Ireland, UK and Czech Republic. We have years of experience in delivering innovative thinking throughout the supply chain while optimising outputs from LSP partners.
Collectively SOLV have over 50 years working with the top telecommunication and utilities providers in Ireland including Virgin Media, Vodafone, Eir and SSE. Our deep knowledge of the industry, commitment to efficiency innovation and relationships with core suppliers help businesses deliver exceptional end to end customer experience.
We know sometimes sales can be complex and rarely stick to a happy, linear path from A to B. We specialise in taking complex sales, keeping them on track and bringing them quickly to billing stages. Here at SOLV we love a challenge and can help you turn everyday problems into opportunities to grow your business.
We understand engineer call outs can be costly, and in many instances, unnecessary. Our agents use the latest technology to perform remote diagnostics and reduce the volume, and subsequently the cost, for your business. And for those situations where a call out is unavoidable, we’ll provide your engineers with all the information from the pre-call, ensuring their visit is as efficient as possible.